COVID-19 Policy

  1. Be respectful.

To other customers, to the artists, to the staff, to everyone in the building. 

We are all are excited to be able to dance, to enjoy live acts, to sing and lose ourselves in music again, but you have the right to feel cautious about this too. Please be aware that your views may differ from others in the venue and that people will be returning to the old ways at a different pace. Please respect this and use common sense, consideration and empathy. 

Although visiting Clwb might feel close to how it was prior to the pandemic, there will be differences. We have new policies, guidelines and rules that we must adhere too. These are new for all the staff, so please, be patient with us and respect our staff. It’s going to be a lot harder for them. Be nice. 

 

  1. Symptoms

Please don’t attend our events if you have any covid symptoms or think you might have been exposed to the virus. Follow the latest NHS and government guidance and get yourself tested.

If you do test positive for Covid-19 then you can request a refund from your point of purchase. You will require your registered positive result to claim your refund.

 

  1. Covid Pass

From February 18 you will no longer be required to show a Covid-pass or negative LFT result to gain entry to our venue, in line with the new guidance set out by the Welsh Government.

 

  1. Masks

Please wear a mask if you want to and if this makes you feel more comfortable in our venue. We will not be making this mandatory. Please respect everyone’s choices to wear or not wear a mask. 

 

  1. Space

Be considerate. Use common sense. Be thoughtful. If someone is making it clear that they need more personal space – respect that and don’t challenge it. People are going to feel different. 

 

  1. Cleaning

We will have an enhanced cleaning regime in place, and we’ll be providing additional hand sanitisers around the venue. Please use them regularly. 

 

  1. Ventilation / UV Technology / CO2 Monitors

We have the following in place to help limit the potential spread of the virus and improve the air quality throughout the building.

We have ventilation installed on all three floors of the venue, and these will be in operation at all times.

We have installed 9 UV Air Filtration Units throughout  the building; three for each floor. This is a scientifically proven method of destabilising airborne pathogens, significantly reducing the risk of aerosol transmission of Covid 19 within our venue.

Finally, we have also installed CO2 monitors on all floors so we can continually assess the quality of air within the building.

Science and technology are great. 

 

  1. Card / Contactless Payments

To minimise the risk transmission through physical contact we will only be taking card payments  for the foreseeable future. Evidently, cash is not king.

 

Risk Assessment

We have undertaken this risk assessment in line with the latest guidance  and it will be regularly assessed to ensure that we can continue to provide a safe environment for our staff and customers.

Like most hospitality venues, we need to be able to operate at full capacity at times in order to make our events work. Artists, promoters, sound engineers and all other staff need these events to go ahead. 

However  we need to make sure that they go ahead in a manner that is both safe and fun. These aren’t exclusive to each other, they can and will work side by side.